The workforce behindyour workforce.

AI agents embedded in your team. They follow up on quotes, chase proof approvals, handle order status calls, collect on invoices, and reactivate dormant accounts.

THE PARADIGM

Everyone else is building tools. We're building entities.

Agents as SoftwareAgents as Entities
Configured with promptsGiven a role, a name, a team
Called via APIShows up in Slack, responds to email, answers the phone
Stateless — forgets between sessionsBuilds context over time
You operate itYou direct it — like a colleague
THE TEAM

Five agents. Five jobs. One print shop.

E

Echo— Quote Follow-Up

Tracks every outbound quote, follows up by email/phone/text on a cadence, logs responses, alerts sales reps when a quote goes hot or cold, reports weekly conversion rates.

  1. 8:00 AMScans 12 outstanding quotes, prioritizes by age and value
  2. 9:30 AMEmails follow-up on 3 quotes sent 5+ days ago
  3. 11:00 AMCalls prospect about $6,800 quote — logs "interested, needs revised spec"
  4. 2:00 PMAlerts sales rep: "$12K quote going cold — no response in 10 days"
  5. 5:00 PMPosts weekly report: 47 quotes tracked, 8 converted, 31% win rate
C

Cora— Proof Coordinator

Sends proofs, tracks approval status, reminds customers by their preferred channel, answers proof questions, escalates stuck approvals.

  1. 8:00 AMReviews proof queue — 6 pending approvals
  2. 9:15 AMTexts customer: "Your trade show banner proof is ready — approve here"
  3. 11:00 AMAnswers email question about color matching on a proof
  4. 1:30 PMEscalates: "Johnson & Co proof stuck 4 days — calling them now"
  5. 4:00 PMPosts digest: 4 proofs approved today, average approval time 1.2 days
M

Mira— Customer Ops

Handles inbound "where's my order?" calls and emails. Pulls status from MIS, responds instantly, escalates only exceptions to human CSRs.

  1. 8:00 AMChecks MIS for jobs shipping today — prepares delivery notifications
  2. 9:00 AMHandles 3 order status calls — answers from live MIS data
  3. 11:30 AMEmails customer: "Your labels shipped via FedEx, tracking #1Z999..."
  4. 2:00 PMEscalates to CSR: "Customer reporting color mismatch on delivered job"
  5. 5:00 PMPosts: 14 inquiries handled, 1 escalated, average response time 8 seconds
S

Sage— Retention & Reorders

Monitors order frequency, flags declining accounts, triggers reorder reminders for consumables, calls dormant customers.

  1. 8:00 AMFlags 3 accounts that haven't reordered business cards in 90 days
  2. 10:00 AMCalls dormant account — learns they switched to a competitor on price
  3. 12:00 PMSends reorder reminder: "Time to restock your shipping labels?"
  4. 3:00 PMBooks a consultation for reactivated account with sales rep
  5. 5:00 PMPosts: 2 accounts reactivated, 1 at-risk flagged, $4,200 in reorder pipeline
V

Vance— Collections

Sends invoices and statements, follows up on overdue accounts by phone/email/text, negotiates payment plans, processes payments.

  1. 8:00 AMPosts AR aging summary: $14,200 overdue, 3 accounts past 60 days
  2. 9:30 AMSends batch statements for Net-30 accounts
  3. 11:00 AMCalls overdue account — negotiates Net-15 payment, processes $3,200
  4. 2:00 PMEmails payment reminder to 5 accounts approaching due date
  5. 5:00 PMPosts: $8,400 collected today, DSO reduced from 52 to 44 days
HOW IT WORKS

How entities think, learn, and act.

Connected to your MIS, CRM, email, and phone

Entities plug into the systems your team already uses. Order data, customer history, invoices, proof status — all accessible in real time.

Customers

VOICE
EMAIL
SMS
↓

AI Agents

E
EchoQuote Follow-Up
C
CoraProof Coordinator
M
MiraCustomer Ops
S
SageRetention
V
VanceCollections
↓

Human Team

Sales Rep
CSR
Production
↓

Your Tools

PrintSmith
EFI Pace
Salesforce
HubSpot
QuickBooks
Xero
Gmail
Outlook
ShipStation
Shopify

They build context over time

Order history, customer preferences, communication patterns — accumulated across every interaction. Each week they know your business better than the last.

Order HistoryCustomer PreferencesCommunication LogQuote PipelineProof StatusPayment HistoryReorder PatternsAccount Health Score

They do the work, not describe it

The difference between a tool and an entity is that entities do the work.

Chatbot

“Here's how to send a payment reminder to Acme Corp...”

Vance

“Done. Payment reminder sent to Acme Corp. They owe $3,200, 15 days overdue. I'll follow up Thursday if no response.”

A SIMULATION

A day at the shop.

8:00 AM

Morning

Sage3 accounts haven't reordered business cards in 90 days
VanceAR aging summary — $14,200 overdue, 3 accounts past 60 days
Echo12 quotes outstanding, 4 going cold — following up today
11:00 AM

Midday

MiraHandles 8 inbound "where's my order?" calls — instant answers from MIS data
Cora"Your proof for the trade show banners is ready — approve here"
EchoCalls a prospect about a $6,800 quote sent 5 days ago, logs the response
3:00 PM

Afternoon

Cora"Johnson & Co proof stuck 4 days — want me to call them?"
VanceCalls an overdue account, negotiates Net-15, processes $3,200 payment
SageBooks a consultation for a dormant account that just responded
5:00 PM

End of Day

0
Calls handled
0
Proofs approved
$0
Payments collected
0
Quotes converted
0
Accounts reactivated
WHAT'S NEXT

What's next.

Five agents for print. The same architecture works for logistics, property management, professional services — any operation where staff are buried in repetitive work and customers expect faster responses than humans can sustain.

Each new vertical is a new roster of entities, trained on that industry's workflows, plugged into that industry's tools.

ReadyAgent